Pin-Up Nigeria Support and Customer Service

Live chat is the fastest way to talk to an agent. Pin-Up live support runs day and night for quick fixes.

How to use live chat

• Open the website or app. Tap the chat icon at the bottom right.
• Pick a topic. Enter your name, email, and user ID for faster help.
• Type your question. Stay in the chat until the agent replies.

Best time to use chat

• Login or password issues.
• KYC checks and document review follow-ups.
• Deposits pending or failed.
• Withdrawal status and limits.
• Bonus questions and game support.

Contact details and hours

• Chat runs 24/7.
• Languages: English and Nigerian Pidgin. Hausa and Yoruba can be arranged during business hours when agents are available.

Expected response times

• First reply: 30 to 90 seconds.
• Complex cases: 10 to 15 minutes, or moved to email for follow-up.

Tips for faster answers

• Have your user ID, recent transaction reference, and device type ready.
• Share screenshots of errors or receipts.
• Use short sentences and one issue per chat.
• Keep the chat window open. Avoid opening multiple chats for the same issue.
• Ask for a chat transcript if you need a record.

Email is best for detailed requests or when you need a written trail. It suits documents and longer questions.

How to send an email

• Use the contact form in Help Centre on the website or app.
• You can also send mail to the support email listed in the Help Centre and site footer.
• Include your user ID, full name, phone number, and a clear summary of the issue.

Best time to use email

• KYC document submission or appeals.
• Disputes about bets, payouts, or bonuses.
• Security alerts and account review requests.
• Requests that need attachments or a formal answer from Pin-Up customer support.

Contact details and hours

• Subject line suggestions: KYC Review, Deposit Issue, Withdrawal Delay, Security Alert.
• The active support email is shown in the app Help Centre to prevent phishing.
• Email queue monitored every day, including weekends and holidays.

Expected response times

• First response: 1 to 6 hours in most cases.
• Complex investigations: up to 24 hours. You will get updates if it takes longer.

Tips for faster email handling

• Use a short subject line that states the problem and your user ID.
• List steps you took, time of the issue, and any error code.
• Attach clear images or PDFs. Avoid zip files.
• Send from the email linked to your account.
• One ticket per issue helps the Pin-Up support team track progress.

Phone support helps when you prefer to talk. You can speak to a trained agent for urgent matters.

How to call and what to expect

• Find the current helpline number in the app Help Centre or Contact page.
• Dial the support number and choose a menu option.
• Be ready to confirm your name, user ID, and last login.
• A summary SMS or email may follow after the call.

Best time to use phone

• Account lock or two-factor issues that block access.
• Time-sensitive payment problems.
• Urgent responsible gaming requests such as timeout or self-exclusion.

Contact details and hours

• Pin-Up helpline number for Nigeria is shown in your account and the website footer to prevent fake numbers.
• Typical hours: 09:00 to 21:00 WAT daily. Some regions may show a helpline number 24/7.
• No free number is offered at this time. Standard network rates apply.

Expected response times

• Average wait time: 2 to 10 minutes.
• Most calls are resolved on the line. Complex cases are escalated and tracked by email or SMS.

Tips for faster calls

• Call during off-peak hours such as early morning or late evening.
• Have your user ID, date of birth, and last deposit reference ready.
• Use the same phone number linked to your account.
• Keep pen and paper handy for case IDs.

Messaging apps are handy if you prefer WhatsApp or Telegram. Social pages can help for quick updates and guidance from the Pin-Up support team.

How to reach support

• WhatsApp: tap Contact on the website or app and start chat from the verified link.
• Telegram: open the verified bot or channel from the Help Centre link only.
• Facebook Messenger: message the verified page shown on the Contact page.
• X formerly Twitter: send a DM to the verified handle. Avoid public posts for private data.

Best time to use messaging

• Quick status checks and general questions.
• Guidance on where to upload documents.
• Service updates and known issues.
• Not for card numbers or passwords. Use live chat for private data.

Contact details and hours

• Always start from verified links on the website to avoid impostors.
• Typical hours: 09:00 to 22:00 WAT.
• Response times: 15 to 60 minutes. Use live chat for urgent cases or to reach Pin-Up live support faster.

Tips for safe messaging

• Never share your password, full card number, or one-time codes.
• Ask the agent to confirm your case ID in chat.
• If a profile is not verified, do not continue. Start again from the Help Centre link.
• Keep screenshots of the chat for your records.

Technical support handles login errors, payment failures, and game issues. Use it when tools fail, bets do not settle, or you see an error code.

How to reach technical help

• Live chat: choose Technical Support in the topic list.
• Email: use the Help Centre form and pick Technical. Include logs or screenshots.
• For payment gateway errors, provide the last four digits of your card only and the transaction reference. The Pin-Up support team will take it from there.

Issues handled

• Login or two-factor problems.
• App or website not loading, lag, or crash.
• Deposits charged but not credited or payment declined.
• Bets stuck, game support for crashes, or result mismatches.
• Verification tool errors during KYC.

Expected response times

• First diagnosis in chat: 15 to 30 minutes.
• Fixes that need third-party providers: 24 to 72 hours.
• You will receive progress updates by chat or email.

Tips for faster fixes

• Share screenshots or a short screen recording.
• Tell the exact time of the issue and your time zone WAT.
• Send device model, OS version, app version, browser name, and network type.
• Try basic steps: relaunch app, clear cache, switch data to Wi‑Fi, or update to the latest version.
• Do not repeat deposits while an earlier one is pending. Ask for a status check first.

VIP and high-tier players get priority lines. Faster answers and dedicated care apply once eligible.

How to access priority help

• VIP chat tile appears in the Help Centre for eligible accounts.
• Priority email address and a dedicated phone line are shown in your account when activated.
• A personal manager may contact you for direct support and follow-ups from Pin-Up customer service.

Who qualifies and what gets priority

• Higher loyalty tiers and invite-only accounts.
• High-value payment issues, fast KYC, and account reviews.
• Time-critical bet settlement checks.

Expected response times

• Chat pick-up: 1 to 2 minutes.
• Phone queue: priority routing where available.
• Email: within 1 to 3 hours.

Tips to maximise the service

• Keep verification up to date.
• Use one channel at a time to avoid duplicate tickets.
• Join loyalty and maintain activity to keep VIP status.
• Share your ideal contact time so your manager can plan outreach.