Responsible Gaming

Gambling always carries risk. Losses can happen at any time. You can control your betting to protect your money and wellbeing.

• On Pin-Up, set daily, weekly, or monthly deposit limits before you start playing.
• Decide your time budget in advance. Turn on reality checks and session timers to stay in control.
• Never chase losses. Stop once your limit is reached.
• Keep gambling funds separate from rent, food, fees, and other essentials.
• See gambling as paid entertainment, not a way to earn.
• Avoid playing when upset, tired, or after alcohol.
• Review your account history to learn your patterns.
• Only adults 18+ may register. Use device or router parental controls to protect minors from gambling content.

Betting problems can build up over time. Look out for these warning signs, as addiction is a serious condition that needs attention.

• Spending more time and money on gambling than planned
• Struggling to stick to limits or stop playing
• Chasing losses after setbacks
• Hiding gambling from family or friends
• Borrowing, selling items, or using credit to bet
• Feeling irritable, anxious, or low when not gambling
• Missing work, school, or family plans due to betting
• Using gambling to escape stress or problems
• Repeatedly breaking self-imposed rules
• Ignoring bills or essentials to fund play

Support is available, and recovery is possible. Take practical steps now to regain control.

• Set strict deposit, loss, and wager limits in your account before you play.
• Turn on reality checks and session reminders to manage time.
• Use a cool-off period from 24 hours to 30 days when urges rise.
• Apply long-term self-exclusion to block access if needed on Pin-Up.
• Remove saved payment methods to slow down spending.
• Opt out of bonuses and marketing to reduce triggers.
• Track spend using your account history and a simple budget.
• Do not chase losses. Log out and take a timed break.
• Ask a trusted person to help oversee your money during recovery.
• Seek professional help and join a peer support group.

If gambling is affecting your life, help is available. These services offer support in Nigeria and online.

• National Lottery Regulatory Commission (NLRC) – Player complaints and responsible gaming policy: https://nlrc-gov.ng
• Lagos State Lotteries and Gaming Authority (LSLGA) – Player protection information for Lagos residents: https://lslga.ng
• Gambling Therapy – Free global online support and mobile app: https://www.gamblingtherapy.org
• Gamblers Anonymous – Peer meetings and recovery resources: https://www.gamblersanonymous.org
• Mentally Aware Nigeria Initiative (MANI) – Mental health support and referrals: https://mentallyaware.org
• Befrienders Worldwide – Find local emotional support in Nigeria: https://www.befrienders.org/seek-help/

If you are worried about your gambling, you can contact our team for guidance. We will explain the tools and point you to further support.

• 24/7 live chat in the Help Centre after you log in
• Email via the Contact Us form in your account
• Request a responsible gaming review in account settings
• In-app message to Support from your profile
• Direct message on our verified social pages for general guidance