Pin-Up Privacy Policy

This document explains the collection, processing, protection, disclosure, and deletion of personal information on this online platform. Data use is based on user consent, which is requested at sign up and for specific features that require it. The policy describes when information is needed, how it is safeguarded, and how long it is retained. It also outlines the rights available to users and how to exercise them.

Privacy and Data Protection

  • Categories of personal data collected:
    • Identification and contact details: name, date of birth, address, email, phone.
    • Account and verification data: KYC documents, self-exclusion settings, sanctions and PEP screening results.
    • Payment and transaction data: bank details, payment tokens, deposits, withdrawals; card numbers are processed by providers.
    • Technical and usage data: device identifiers, IP address, browser type, log files, online behaviour on our websites and services.
    • Responsible gaming data: limits, affordability checks, interactions.
  • Why this information is collected:
    • To create and manage accounts, provide services, and settle bets and games.
    • To meet KYC/AML obligations under Nigeria law and gaming regulation.
    • To prevent fraud, secure the platform, and investigate disputes.
    • To improve online services, customer support, and user experience.
    • To send service messages and, where permitted, marketing communications.
  • Protection measures:
    • Encryption in transit (TLS), firewalls, access controls, and logging.
    • Role-based access, staff training, and confidentiality commitments.
    • Data minimisation, pseudonymisation where feasible, and regular testing.
    • Vendor due diligence and contractual safeguards, including PCI DSS for payment providers.
  • User rights under the Nigeria Data Protection Act 2023 and the Nigeria Data Protection Regulation 2019:
    • Access a copy of personal data and information about processing.
    • Request correction of inaccurate or incomplete data.
    • Request deletion where permitted by law.
    • Restrict or object to processing, including objection to direct marketing.
    • Withdraw consent at any time, without affecting prior lawful processing.
    • Request data portability where technically feasible.
    • Lodge a complaint with the Nigeria Data Protection Commission (NDPC).
  • Compliance statement:
    • Processing follows Nigeria data protection laws, applicable gaming laws under the National Lottery Regulatory Commission and relevant state regulators, and recognised international standards.

Use of Collected Information

  • Lawful purposes and transparent processing:
    • Service delivery: account setup, identity checks, game play, and sportsbook settlement.
    • Transactions: deposits, withdrawals, refunds, chargeback handling, and receipts.
    • Security: fraud detection, risk scoring, bot prevention, and incident response.
    • Responsible gaming: affordability and activity reviews, limits, and interventions.
    • Customer support: resolving tickets and service enquiries.
    • Improvement and analytics: performance monitoring, statistics, and product optimisation.
    • Marketing: notices about features or promotions, based on consent or legitimate interests, with opt-out options.
    • Legal and regulatory: KYC/AML checks under the Money Laundering (Prevention and Prohibition) Act 2022 and CBN AML/CFT regulations; reporting to competent authorities when required.
  • Processing bases:
    • Consent, contract performance, legal obligation, and legitimate interests, balanced against user rights.

Access to Information

  • How to access or update personal information:
    • Use account settings to review profile, contact details, and preferences.
    • Submit a request through the support channel to obtain a copy of data or to correct inaccuracies.
  • Deletion and restriction procedures:
    • Send a written request through support for deletion where allowed by law.
    • Certain records may be retained to satisfy regulatory, tax, anti-fraud, and gaming obligations.
  • Security checks and payments:
    • By using the platform, the user consents to identity verification, sanctions screening, affordability reviews, and anti-fraud assessments as required by law and gaming regulation.
    • Payment information may be processed by authorised payment providers and banks to complete transactions and prevent financial crime.

Protection of Children’s Privacy

  • Access to the site is restricted to persons aged 18 or older, in line with Nigeria law and gaming rules.
  • The operator cannot confirm a user’s age without valid documents. Verification may be requested at any time.
  • If information about a minor is discovered, the account will be blocked, and personal data will be deleted as required.
  • Parents or guardians may contact support to request removal of a minor’s data.

International Data Transfers

  • Personal data may be processed in Nigeria or in other countries where service partners operate, including data centres or support locations.
  • Using the site confirms consent to such transfers, subject to safeguards.
  • Confidentiality and security are enforced through contracts, access controls, and recognised transfer mechanisms (for example, standard contractual clauses or equivalent safeguards).
  • Partners are required to protect information and use it only for agreed purposes.

Use of Cookies

  • Definition:
    • Cookies are small text files stored on a device to remember preferences and improve services across websites.
  • Purposes:
    • Essential operation and security.
    • Statistics and analytics to understand usage and performance.
    • Behaviour analysis to detect fraud and improve stability.
    • Personalisation of content, settings, and language.
  • Retention and control:
    • Cookie data is retained for up to 1 year, after which it is deleted or anonymised.
    • Users can manage cookie choices in the site’s settings or through the browser. Blocking some cookies may affect certain features.

Acceptance of Privacy Policy

  • Using the site signifies full acceptance of this Privacy Policy and any updates posted on the website.
  • The current version of this policy prevails over previous versions and applies to ongoing collection and processing.
  • Continued use after updates indicates agreement to the revised document. Users should review the policy periodically.

Third-Party Privacy Practices

  • Sharing may occur in these situations:
    • Compliance with law, court orders, or regulatory requests.
    • Dispute resolution, fraud prevention, and chargeback handling.
    • Service provision under contracts, such as identity verification, payments, cloud hosting, analytics, and customer support.
  • Transparency:
    • A list or description of core providers is maintained on the website. If not available at the time of collection, the user will be informed of the purpose and scope before sharing where required by law.
    • Providing data may indicate consent to the specific sharing described, in addition to other lawful bases.
  • Third-party responsibilities:
    • Partners must keep information confidential, use it only for agreed services, and protect it under appropriate security controls.

Updated: